Refund policy

Most of our products are made to order. We do not accept returns or exchanges because you changed your mind or ordered the wrong size or color, except where required by law. Please check product details and sizing before ordering.

If your item arrives damaged, defective, misprinted, or different from what you ordered, email ggtribe.store.support@gmail.com within 30 days of delivery. Include your order number, a description of the issue, and clear photos. We will review the issue and, when confirmed, provide a replacement or refund at no additional cost. You generally will not need to send the item back.

If your package appears lost in transit, contact us no later than 30 days after its estimated delivery date so we can investigate and arrange an appropriate replacement or refund.

Please do not mail an item to our business mailing address or to the address on its shipping label without contacting us first. If a return is necessary, we will give you instructions and the correct return address. We will cover return shipping for a confirmed error or defect when a physical return is required.

You may request cancellation by emailing us as soon as possible. Because production can begin quickly, we cannot guarantee cancellation once fulfillment has started. If we can cancel before production, we will refund the order.

Approved refunds go to the original payment method. We aim to issue them within 10 business days of approval; your bank or card provider may take additional time to post the credit. If you have not received an approved refund, contact ggtribe.store.support@gmail.com.

This policy does not limit any rights you have under applicable law.